Terms and Conditions

1. Who we are

Match Better is operated by Mohit Karwal, proprietor of M/S Ten Twelve Innovations ("Match Better", "we", "us" or "our"). Our registered office is 1298, Isai Tola Khati Baba, Sipri Bazar, Jhansi, Uttar Pradesh 284003, India.

These Terms apply to matchbetter.xyz, app.matchbetter.xyz, our emails, digital playbook, AI coach, strategy sessions, and related services (together, the "Services"). By creating an account, buying a product, or using a Service, you agree to these Terms and our Privacy Policy.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter a contract. You must provide accurate information, keep your login details confidential, and promptly tell us if you suspect unauthorised account use. You are responsible for activity carried out through your account unless caused by our failure to use reasonable security.

One account is for one person. Do not share paid access links, credentials, or subscription access with others.

3. Products, prices, and delivery

The product name, description, current price, billing frequency, applicable taxes, and material access conditions are shown before payment. Our current offers may include:

• Match Better Blueprint: a one-time digital purchase with private online access and delivery instructions by email.
• Playbook + AI: a one-time payment for 30 days of visual-playbook and AI-coaching access.
• Anonymous Strategy Session: a one-time purchase for a private 60-minute session scheduled by email.

Digital access or scheduling instructions are normally provided after successful payment verification. You are responsible for entering an email address you can access and checking Spam or Promotions folders.

4. Payments and payment partners

Payments are handled by the payment partner identified at checkout or on your receipt. That partner may include Razorpay, FastSpring, Cashfree, or another authorised processor. We do not receive or store your full card number, CVV, UPI PIN, or net-banking credentials.

Where the checkout identifies a payment partner as the seller or merchant of record, its checkout terms also govern payment collection, tax calculation, invoicing, chargebacks, and payment administration for that transaction. Nothing in these Terms removes rights you have under applicable consumer law.

You authorise us and the payment partner to charge the displayed total. You must not use a payment method without the holder's permission.

5. Playbook + AI passes

A one-time Playbook + AI pass provides 30 days of access from purchase and does not renew automatically. Buying another pass requires a new payment.

We will not automatically charge the payment method again. The access end date is shown on the membership page.

If a receipt for an older purchase expressly identifies a recurring membership, its cancellation terms remain available in our Cancellation Policy.

6. Coaching and AI limitations

Match Better provides educational dating guidance and writing assistance. It does not guarantee matches, replies, dates, relationships, or any particular outcome. Testimonials are individual experiences, not promises of typical or future results.

The AI coach can make mistakes or produce unsuitable suggestions. Review every output, adapt it to your own voice, and use your judgment before acting. Match Better is not medical, mental-health, legal, crisis, or emergency advice. If you or someone else is in immediate danger, contact local emergency services or an appropriate qualified professional.

7. Respectful and lawful use

You may use the Services only for lawful, personal purposes. You must not use them to harass, threaten, deceive, stalk, discriminate against, exploit, or impersonate anyone; evade blocks or consent; distribute intimate content without permission; identify or expose another person; automate spam; interfere with the Service; or violate a dating platform's rules.

Before sharing conversations or screenshots, remove names, faces, handles, phone numbers, workplaces, and precise locations. You confirm that you have the right to submit any content you provide.

8. Your content and licence to process it

You retain ownership of content you submit. You give us a limited, non-exclusive licence to host, process, transmit, and display that content only as needed to provide, secure, support, and improve the Services in accordance with our Privacy Policy. You can delete individual saved conversations from the coach interface.

9. Our intellectual property

The Match Better brand, playbook, interface, prompts, original copy, graphics, and underlying materials belong to us or our licensors. Your purchase gives you a personal, limited, non-transferable right to use the purchased material. You may not resell, republish, copy at scale, train another model on, or commercially exploit it without written permission.

10. Availability and changes

We aim to keep the Services available, but uninterrupted access is not guaranteed. We may make reasonable changes for security, legal compliance, maintenance, provider changes, or product improvement. If a paid Service becomes materially unavailable or is not delivered as described, the remedies in our Refund Policy apply.

11. Suspension and termination

We may restrict or end access if you materially breach these Terms, misuse the Service, create risk for others, or if required by law. Where practical, we will give notice and a chance to remedy the issue. Terms that by nature should survive termination—including payment obligations, intellectual property, disclaimers, and dispute provisions—continue to apply.

12. Refunds and cancellations

Refund eligibility depends on the product, delivery status, and reason for the request. Our Refund Policy and Cancellation Policy form part of these Terms.

13. Disclaimers and liability

The Services are provided on an "as available" basis. To the extent permitted by law, we exclude implied warranties that cannot reasonably apply to a digital coaching service. We do not exclude liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or consumer rights guaranteed by law.

To the extent permitted by law, our aggregate liability arising from the Services will not exceed the amount you paid Match Better for the affected Service during the six months before the event giving rise to the claim. We are not liable for indirect or consequential loss, decisions made by other people, dating-platform actions, or loss caused by your unlawful or unsafe use.

14. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory consumer forum or other jurisdiction available to you by law, courts in Jhansi, Uttar Pradesh will have jurisdiction. Please contact us first so we can try to resolve the issue promptly.

15. Changes to these Terms

We may update these Terms when our Services, providers, or legal obligations change. The current version and effective date will remain posted here. For a material change affecting an active paid membership, we will provide reasonable notice where required.

16. Contact and grievances

Customer support and Grievance Officer: Mohit Karwal, Proprietor. Email karwal.mohit@gmail.com. Registered office: 1298, Isai Tola Khati Baba, Sipri Bazar, Jhansi, Uttar Pradesh 284003, India.

We aim to acknowledge a complaint within 48 hours and resolve it within one month. Include your purchase email and order reference, but never send a full card number, CVV, UPI PIN, or banking password.