Refund Policy

1. General eligibility

Contact us promptly if you were charged more than once, did not authorise a payment, did not receive access or scheduling instructions, cannot access the purchased Service after reasonable troubleshooting, or believe the Service is materially different from its checkout description.

We assess requests fairly based on the product, access and delivery records, the reason for the request, usage, and applicable law. Nothing here limits a refund or remedy required by consumer law.

2. Match Better Blueprint

The Blueprint is a digital product delivered through private online access and email. Because access is provided promptly, change-of-mind refunds are not normally available after the access link has been delivered or used.

You may request a refund within 7 calendar days of purchase if you were charged twice, the purchase was unauthorised, access was not delivered and we could not restore it, or the delivered product is materially defective or not as advertised.

3. Playbook + AI pass

A one-time 30-day pass does not renew. Because access is provided promptly, its payment is normally non-refundable once access is active, except for duplicate or unauthorised charges, access we cannot deliver, or a material service failure we cannot remedy.

We will consider a refund for a duplicate or unauthorised charge, access we cannot deliver, or a material service failure that we cannot remedy.

4. Anonymous Strategy Session

If no appointment has been confirmed, you may request a full refund within 7 calendar days of purchase. After an appointment is confirmed, you may cancel at least 24 hours before the scheduled start for a full refund or one reschedule.

Cancellations with less than 24 hours' notice and no-shows are normally non-refundable, though we may make an exception for a genuine emergency. If we cancel and cannot agree on a suitable replacement time, you will receive a full refund.

5. How to request a refund

Email karwal.mohit@gmail.com with the purchase email, product name, order or transaction reference, reason for the request, and any useful screenshot. Never send a full card number, CVV, UPI PIN, or banking password.

We aim to acknowledge the request within 48 hours and resolve it within one month. If approved, we normally instruct the original payment provider within 7 business days. Your bank or provider may take an additional 5–10 business days to display the credit. Refunds are ordinarily returned to the original payment method.

6. Payment-provider and chargeback process

If a payment partner is identified as seller or merchant of record, you may also use the refund method shown on its receipt or customer portal. Its processing timelines may apply. Please contact us before filing a chargeback so we can investigate quickly; this does not take away your right to dispute an unauthorised or unresolved charge through your payment provider.

7. Contact

Refund and grievance contact: Mohit Karwal, Proprietor of M/S Ten Twelve Innovations. Email karwal.mohit@gmail.com.