Cancellation Policy

1. Playbook + AI pass

The one-time 30-day Playbook + AI pass does not need to be cancelled. Access ends on the date shown on the membership page.

Buying another pass requires a new checkout and a new payment. We will not charge the saved payment method automatically.

2. Previously purchased recurring memberships

If your receipt expressly identifies an older purchase as a recurring membership, you may stop its future renewals from Manage membership or by emailing karwal.mohit@gmail.com from the address linked to your account.

Cancellation stops the next renewal and takes effect at the end of the current paid billing period. You retain access until that date.

3. One-time digital purchases

The Match Better Blueprint and 30-day Playbook + AI pass are one-time purchases and do not renew, so there is no subscription to cancel. Refund requests are handled under our Refund Policy.

4. Strategy-session cancellation

If no appointment has been confirmed, you may cancel and request a refund within 7 calendar days of purchase. Once an appointment is confirmed, give at least 24 hours' notice to cancel for a full refund or request one reschedule. Less than 24 hours' notice and no-shows are normally non-refundable, subject to genuine emergencies and applicable law.

If we need to cancel, you can choose a reasonable replacement time or a full refund.

5. Payment-partner cancellation

If your receipt or checkout provides a payment-partner customer portal, you may also cancel there. Keep the confirmation email or screenshot. If the portal status and Match Better status differ, contact us so we can reconcile them.

6. Contact and complaints

Cancellation and grievance contact: Mohit Karwal, Proprietor of M/S Ten Twelve Innovations. Email karwal.mohit@gmail.com.

We aim to acknowledge requests within 48 hours and resolve complaints within one month. If a renewal is taken after a timely confirmed cancellation, ask for a review under our Refund Policy.