Privacy Policy

1. Who controls your data

Match Better is operated by Mohit Karwal, proprietor of M/S Ten Twelve Innovations. For the personal data described here, Match Better is the data fiduciary or controller unless a payment partner identifies itself as an independent controller or merchant of record.

This policy covers matchbetter.xyz, app.matchbetter.xyz, account access, purchases, the digital playbook, AI coaching, strategy-session administration, and support communications.

2. Data we collect

• Account data: email address, authentication records, and account identifiers.
• Profile data: details you choose to provide, such as first name, age confirmation, city, dating app, dating intention, communication style, and areas where you want help.
• Coach data: saved conversation titles, messages, modes, and timestamps. Screenshots are resized in your browser and transmitted for analysis; Match Better does not save the image itself in your conversation history.
• Purchase data: product, amount, currency, payment status, purchase email, provider references, subscription status, renewal period, and fulfilment or email-delivery status.
• Strategy-session data: scheduling preferences and materials you voluntarily send by email for review.
• Technical and security data: IP address, device or browser details, request logs, and information used to prevent abuse and investigate errors.
• Analytics and advertising data: only after consent, page views, campaign identifiers, cookie identifiers, purchase events, and a cryptographically hashed version of the purchase email used for conversion measurement.

Please do not submit unnecessary third-party personal data. Redact names, faces, handles, phone numbers, workplaces, and precise locations before uploading a screenshot.

3. How we use data

We use personal data to create and secure accounts; provide the playbook, AI coach, and strategy sessions; verify and fulfil payments; manage subscriptions and cancellations; send transactional emails; save or delete conversations at your direction; respond to support and rights requests; prevent fraud and abuse; maintain service reliability; comply with law; and, where you consent, measure marketing performance.

We process data because it is needed to provide a product or service you request, because you consent, because we must comply with law, or because we have a legitimate need to secure and operate the Services that does not override your rights.

4. AI processing

When you use the AI coach, the recent messages included in your request and any screenshot attached to that request are sent to our AI service provider to generate an answer. Saved text conversations remain in our database until you delete them or request account deletion. Attached image files are not added to the saved conversation history.

Do not use the coach for highly sensitive information or secrets, and do not submit another person's identifiable information without a lawful reason and appropriate permission.

5. Cookies and analytics choices

Essential cookies support authentication, security, purchased access, and your privacy preference. A first-party cookie named mb_consent remembers your analytics choice for up to one year across matchbetter.xyz and app.matchbetter.xyz.

If you accept analytics, Google Analytics and Meta Pixel may receive page-view and conversion information. Meta Conversions API may also receive a purchase event with hashed email, IP address, browser details, and Meta cookie identifiers when available. We honour our consent control, Do Not Track, and Global Privacy Control for this optional tracking. Private coach messages and screenshots are not included in analytics events or Microsoft Clarity recordings. Microsoft Clarity is limited to the marketing website.

6. Service providers and disclosures

We share data only as needed with vendors that help us operate the Services, including:

• Supabase for authentication and application data storage.
• OpenAI for AI-generated coaching responses.
• Netlify for application hosting, delivery, and operational logs.
• Resend for transactional emails.
• The payment provider shown at checkout, which may include Razorpay, FastSpring, Cashfree, or another authorised provider.
• Google, Meta, and Microsoft for consent-based measurement described above.

We may also disclose data to comply with law, enforce our Terms, prevent harm or fraud, respond to lawful requests, or as part of a business transfer subject to appropriate safeguards. We do not sell or rent private coach conversations or screenshots.

7. Payment information

Payment details are collected directly by the provider shown at checkout. Match Better does not receive or store your full card number, CVV, UPI PIN, or net-banking credentials. The provider sends us limited transaction details needed to verify payment, grant access, issue support, prevent fraud, and maintain financial records. Its own privacy notice also applies.

8. Retention

Account, profile, and saved coach data are kept while your account is active or until you delete the relevant conversation or request account deletion. Purchase, invoice, fraud-prevention, and payment-event records may be retained for the period required by tax, accounting, payment, dispute, and legal obligations. Support and strategy-session correspondence is kept only as long as reasonably needed for the request, dispute prevention, and applicable law.

Deletion from active systems may take a reasonable period, and limited copies can remain temporarily in secure backups or where retention is legally required.

9. International processing and security

Some providers may process data outside your state or country. Where required, we and our providers use lawful transfer mechanisms and contractual or technical safeguards. We use reasonable access controls, authentication, least-privilege database rules, and secure transmission, but no online service can promise absolute security.

10. Your choices and rights

Subject to applicable law, you may ask us to provide information about your data, correct inaccurate data, update or complete it, erase it, withdraw consent for optional processing, or address a grievance. You can delete an individual coach conversation with the Clear chat control and decline analytics from the consent prompt.

For an account or data request, email karwal.mohit@gmail.com from the address linked to your account. We may need to verify your identity. Erasure does not affect processing already completed lawfully, and we may retain records required by law. Cancelling a subscription and deleting account data are separate actions; cancel recurring billing before requesting deletion.

11. Adults only

The Services are intended only for people aged 18 or older. We do not knowingly offer them to children. If you believe a child has provided personal data, contact us so we can investigate and delete it where appropriate.

12. Changes to this policy

We may update this policy when our products, providers, or legal obligations change. We will post the current version and effective date here and provide additional notice for material changes where required.

13. Contact and grievance redressal

Data and grievance contact: Mohit Karwal, Proprietor. Email karwal.mohit@gmail.com. Registered office: 1298, Isai Tola Khati Baba, Sipri Bazar, Jhansi, Uttar Pradesh 284003, India.

We aim to acknowledge grievances within 48 hours and resolve them within one month. You may also use any complaint or data-protection remedy available under applicable law.